Mark Worrall and Ian Macbeth discuss UK market trends, planning, and training, then welcome Regina Mangan on customer service, professionalism, and the Irish property market. Key Points: UK listings down 3.5%; best property launch: Dec 20. Consistency, reliability, and small gestures matter in real estate. Hospitality skills like empathy and problem-solving transfer to property work. Every property should have a video listing. Ireland: hot market, low stock, efficient solicitors, and regulated agents with 2-year training. Follow up with clients, maintain WhatsApp/phone communication, and prioritize customer happiness.
On this episode of the World Class Real Estate Podcast Ben Roberts discussed his approach to world-class real estate, emphasising the importance of people over property and core values like consistency, proactivity, expertise, and solution-finding. He recounted changing his team three years ago to align with these values, which led to a significant increase in business performance. Roberts also highlighted the impact of the EOS system and the book "Traction" by Gina Wickman on his business strategy. He plans to enhance his service by offering upfront searches and pre-market surveys to improve transaction times and reduce fall-throughs. Roberts criticised competitors for offering discounts that may compromise service quality.
In this episode, Morné Ackerman shares his experience in finding and attracting top talent in today’s competitive market. He talks about what motivates high performers, how to build strong relationships with candidates, and ways to make your organisation stand out as the employer of choice. Whether you’re a recruiter, business leader, or hiring manager, Morné offers practical tips and insights to help you win the recruitment game in 2026.
At World Class Real Estate, we strive to improve our industry and we want to see it get better. The learnings we share each week are designed to inspire anybody within the industry to improve one day at a time.
We love to hear from our listeners, any comments on the podcast or guests you'd like to recommend, please get in touch.
